Review your incident response procedures after an event or training session to identify gaps or areas where you can improve. Gives customers confidence to return or keep buying from your business.Assumes the role as the public 'face' of your business.Trained in their own discipline, profession or trade.how to shut down machinery, clean spills) Assesses the impact of the crisis on the business.May be multiple people depending on the nature of the crisis.Takes responsibility for activating the incident response plan and critical tasks.Key responsibilities, training, and notes ![]() ![]() ![]() Multiple roles can be performed by the same person if needed.Įven though your business may have a thorough incident response plan, emergency services may assume responsibility during an emergency situation. When planning your emergency response team, ensure you have suitable people in roles you know they are comfortable and can perform well in. You may prefer to delegate this responsibility to a trusted senior staff member who:įollowing an incident, employees critical to your business will need to focus on continuing the business, dealing with suppliers, customers, and other key stakeholders such as banks and insurance companies. Consider who is the best person to be your incident response team leader-as the business owner, this may not always be you.
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